(re)crafted collection: KEYCHAIN

For any undamaged product, simply return it with its included accessories and packaging along with the original receipt (or gift receipt) within 14 days of the date you receive the product, and we will exchange it or offer a refund based upon the original payment method. In addition, please note the following: (i) Products can be returned only in the country in which they were originally purchased; and (ii) the following products are not eligible for return: Made by You collection.

Domestic Shipping Policy

 

Shipment processing time

Most orders are processed within 2-3 business days, however if an order was made on demand it might take up to 15 business days to be processed. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

 

Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

 

Shipment method	Estimated delivery time	Shipment cost
Royal Mail 1st class	1-2 business days	£5.57
Royal Mail 2nd class	2 business days	£3.20
DHL next day delivery UK*	1 business days	£8.20

* DHL next day delivery is only available for orders with delivery addresses within the United Kingdom.

Delivery delays can occasionally occur.

 

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

 

Customs, Duties and Taxes

Woven Memories is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

 

Damages

Woven Memories is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

 

International Shipping Policy

Shipping charges for your order will be calculated and displayed at checkout.

 

Shipment method	Estimated delivery time	Shipment cost
Royal Mail International EU	3-4 business days	£6.85
Royal Mail International worldwide	5-7 business days	£6.85
DHL International EU	3 business days	£28
DHL International USA	3 business days	£28
DHL International China	4 business days	£36

Delivery delays can occasionally occur.