SHIPPING POLICY
Thank you for visiting and shopping at Woven Memories. Following are the terms and conditions that constitute our Shipping Policy.
Domestic Shipping Policy
Shipment processing time
Most orders are processed within 2-3 business days, however if an order was made on demand it might take up to 15 business days to be processed. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipping rates & delivery estimates
Shipping charges for your order will be calculated and displayed at checkout.
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Shipment method Estimated delivery time Shipment cost
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Royal Mail 1st Class 1-2 business days £6.95
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Delivery delays can occasionally occur.
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Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties and Taxes
Woven Memories is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
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Damages
Woven Memories is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
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International Shipping Policy
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Shipping charges for your order will be calculated and displayed at checkout.
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Shipment method Estimated delivery time Shipment cost
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Royal Mail International 3-4 business days £16.80
EU
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Royal Mail International 3-4 business days £25.85
World Zone 1*
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Royal Mail International 3-4 business days £31.20
World Zone 2**
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Royal Mail International 3-4 business days £33.70
World Zone 1***
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Delivery delays can occasionally occur.
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*Royal Mail International World Zone 1: North America (not USA), South America, Africa, the Middle East, The Far East, South East Asia.
**Royal Mail International World Zone 2: Australia, New Zealand, Republic of Singapore.
***Royal Mail International World Zone 3: USA.
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Customer support details & contact info
Name: Gina Nadal
E-mail: g.nadal@wovenmemories.co.uk
Phone Number: +44 (0)7724 580548
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