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SHIPPING POLICY

Thank you for visiting and shopping at Woven Memories. Following are the terms and conditions that constitute our Shipping Policy.

 

Domestic Shipping Policy

 

Shipment processing time

 

Most orders are processed within 2-3 business days, however if an order was made on demand it might take up to 15 business days to be processed. Orders are not shipped or delivered on weekends or holidays.

 

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

 

 

Shipping rates & delivery estimates

 

Shipping charges for your order will be calculated and displayed at checkout.

Shipment method                    Estimated delivery time                    Shipment cost

Royal Mail 1st Class                       1-2 business days                                     £5.57

Royal Mail 2nd Class                       2 business days                                      £3.20

DHL Next day Delivery*                1 business day                                         £8.20

* DHL next day delivery is only available for orders with delivery addresses within the United Kingdom.

 

Delivery delays can occasionally occur.

Shipment confirmation & Order tracking

 

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

 

 

Customs, Duties and Taxes

 

Woven Memories is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

 

Damages

 

Woven Memories is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

 

Please save all packaging materials and damaged goods before filing a claim.

International Shipping Policy

Shipping charges for your order will be calculated and displayed at checkout.

Shipment method                    Estimated delivery time                    Shipment cost

Royal Mail International               3-4 business days                                    £6.85

EU       

Royal Mail International                2 business days                                       £13.20

Worldwide      

DHL International EU                     3 business days                                       £28

DHL International USA                  3 business days                                       £28  

 

DHL International China               4 business days                                       £38  

 

Delivery delays can occasionally occur.

Customer support details & contact info

 

Name: Gina Nadal

E-mail: g.nadal@wovenmemories.co.uk

Phone Number: +44 (0)7724 580548